The enQuesta Budget Billing modules allows utilities to deliver a new level of billing accuracy while reducing effort and expenses. The module puts your customers in a position to budget their finances with the billing service option best suited to their individual circumstances. Budget Billing supports your customers who want to manage their budget by controlling their monthly payments and paying the difference at the end of the budget period each year – paying for exactly what they use in the end, while keeping their monthly payments at the budgeted amount. Additional adjustment periods are also an option, allowing the annual true-up to have as little variance as possible.
This all provides peace of mind to both budget-conscious customers, who now have a stable bill, and also to utility managers, who will see reduced collections and delinquency activity. The end result is a win/win for both customer relations and revenue generation for the utility.