Running field services through manual, paper means can be a tedious, and often confusing, task, but with enQuesta’s Mobile Work Management module, you’ll have complete control over your field operations. This powerful module allows your field representatives to access the CIS on consumer-grade mobile devices, like smartphones and tablets. They can see real-time information and the updates they make are reflected immediately. This way, last minute changes by the customer are recognized in the field, greatly reducing wasted trips and overall confusion. Access to the CIS is even available offline, using store-and-forward technology.
Jobs can be assigned automatically based upon rules that you establish, and the whole of your operation is centrally managed by your supervisors and dispatchers, who can see the current, real-time location and activity of all your field workers. Tasks can be reassigned through a quick drag-and-drop, and all changes are recognized on the field devices in real-time.