24/7 Support
Because your CIS is vital to managing customer information and billing, the quality of the support you receive is just as important as the quality of the application itself.
S&S offers the most comprehensive and reliable support solution available in the industry today. And like all things enQuesta, we offer it “your way.”
S&S Team Support
Quality support begins and ends with our people, and you’ll find no better team to support your CIS than the knowledgeable professionals that designed and implemented it from S&S.
We perform all tasks ourselves and know that by keeping all design, development, implementation, troubleshooting/ticketing, and support services in-house, we can offer a high quality of service that our competitors can’t match.
Help Yourself Support
Help Yourself Support
Sometimes customers want to find answers on their own. For this reason, S&S offers a comprehensive, utility self-service portal packed-full of:
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FAQs
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Release notes
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Standard documentation
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Access to support tickets
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Video courses
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And more
Whether you’re looking for help from our team or wish to self-serve, support resources are available to you 24x7.
Support Benefits
01
Customer Packages
Receive a customer support package that fits your unique needs, including 24x7 support, Managed Services for application infrastructure, or even the takeover of some business processes.
02
All In-House
Receive ongoing solution support from the same team that designed, developed, and implemented your enQuesta solution to maintain intellectual capital and build strong relationships.
03
Managed Services
Our Managed Services solution, is a complete, end-to-end, custom cloud application, built to support your specific business needs. This full suite of support activities, is designed to remove the burden of system management from your IT Team.
Your team will be able to take advantage of our decades of technology experience, depth of industry knowledge, and ongoing development and system enhancements.
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Self-Service & Community
Get easy access to an online library of enQuesta knowledge based documents.
Access to our enQuesta Customer Network, Support Customer Advocacy Program and our Annual Training Session.